Our current website address is: https://www.room217.ca
As of October 1, 2021 our website address will be: https://www.musiccare.org
At Room 217, we are committed to protecting and respecting your privacy.
1. INTRODUCTION AND GENERAL TERMS
The App is operated by the Room 217 Foundation (“we”, “us”, “our” or “Room 217”), a company incorporated in Canada as well as a registered Canadian charity number 857285092RR0001 whose registered office is at 970 Scugog Line 8, Port Perry, ON L9L 1B2.
Where we decide the purpose and means for the processing of personal data relating to you, we are the “controller”. As controller, we will comply with all applicable data protection laws, applying to PIPEDA.
What information Room 217 may collect about you or receive from others;
How and why Room 217 will use that information;
Whether Room 217 will disclose information about you to anyone else; and
Your choices and rights regarding the personal information we hold about you.
2. INFORMATION WE MAY COLLECT ABOUT YOU
We collect and process the following information which may include your personal information:
Customer Services (including visiting our App and Website)
Type of information
We may ask you for, or you may submit, personal and non-personal information to us when contacting us through the App or our Website in relation to the products and services that we offer. Personal data that we may obtain includes: your first and last name, email and/or postal address phone number(s) your username (typically your email address) and password any other personal information you voluntarily provide.
Identifying Purposes and Consent
Limiting Use and Disclosure
We will only use or disclose personal information for the purposes for which it was collected, unless we have your consent to use it for a different purpose or if we are required by law. If we want to use or disclose your personal information for a new purpose, we will advise you of this purpose in writing and obtain your consent.
Who is this information shared with?
We keep your information confidential. We will not sell your information. We may disclose your information to our personnel and to third party suppliers or subcontractors (including our employees, independent agents and/or professional advisors and third-party payment providers who process payments made via the App or on our Website to support payment and enquiries). In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email, account message and/or a prominent notice on our Website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements between us, to investigate potential breaches, or to protect the rights, property or safety of the companies forming part of Room 217, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Setting Up Your Account
Type of information
When you set up your user account, we will ask you to provide us with personal information, which may include the following: full name, date of birth, postal address
(including country of residence) information about your preferences and interests, and the operating system you are using (which is automatically collected).
Marketing and Advertising
Type of information
Our App and Website may from time to time contain third party advertising and links to other Websites. These third-party Websites have their own respective privacy policies (which we would advise you to read) for which those sites are solely responsible. Clicking on those links may allow third parties to collect or share information about you. These third-party Websites operate independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our Website is not an endorsement. Should you use any of these Websites, such use is at your own risk. You should check the privacy policies of third parties when visiting their websites or when providing any personal information to them.
We may collect personal information when you interact with our content on third-party sites or platforms, such as Facebook, Instagram or You Tube. This may include data such as comments or feedback, "likes" or shares, profile data or the fact that you viewed or interacted with our content. If you voluntarily post or submit any information on these platforms, your personal information may be automatically included in the posting and may be collected and used by others.
If we do receive any personal information about you from these third-party social media sites, we will not process your information for the purposes of direct marketing unless you have provided your consent, or it is otherwise lawful for us to do so. We may use this information to find out more about our digital community so that we can better understand and serve our customers and Website visitors (for example, to create customized content by analysing general interests). Where we provide you with information about our products, services or offers (such as via our email updates), we will comply with the requirements of Canada’s Anti-Spam Legislation (“CASL”), as amended from time to time at all times, including when: sending emails or texts from a musiccare account, email address or domain name, obtaining consent from recipients to send emails or texts, managing and responding to requests to unsubscribe and documenting and retaining records of consent. We do not send commercial electronic messages (“CEMs”) to any person unless it has express or implied consent from the recipient, the CEM includes identification and contact information for the sender and the CEM has an unsubscribe mechanism. To ensure compliance with CASL, we have written policies and procedures, updates its volunteers and staff regarding CASL requirements and keeps records of consents and requests to unsubscribe. Complaints regarding the sending of CEMs and requests to unsubscribe from CEMs should be directed to the Privacy Officer at
Data Analytics and Cookies
Your Rights In Relation To Personal Information
If you make a request to the Privacy Officer, we will inform you of the existence, use, and disclosure of your personal information and we will give you access to your personal information. We will respond to your request within the time periods provided for under applicable laws.
You can challenge the accuracy and completeness of the personal information and have it changed or corrected as appropriate if there is an error or omission by contacting the Privacy Officer. We will respond to your request within the time periods provided for under applicable laws. If we identify a gap in compliance, we will take appropriate steps to remedy the situation, including changing our policies and practices if necessary.
We keep personal information only as long as necessary to achieve the purposes for which it was collected although we may retain certain Personal Information indefinitely if we are required to do so by Canada Revenue Agency or by our insurers. If you have made a request to access personal information, we will keep that personal information for as long as is necessary to allow you to fully seek any remedies (exhaust any recourse) that you may have under federal and provincial legislation across Canada.
If you would like us to stop using your personal information, please email our Privacy Officer at [email protected].
Data Relating to Children
We do not knowingly use the Website to solicit data from or market or sell to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us or otherwise interacting with us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at [email protected].
Security of Data
We protect personal information using security safeguards appropriate to the sensitivity of the information. The security safeguards protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We protect personal information regardless of the format in which it is held. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the information, and the method of storage. More sensitive information will be safeguarded by a higher level of protection. The methods of protection include (a) physical measures, for example, locked filing cabinets and restricted access to offices; (b) organizational measures, for example, security clearances and limiting access on a “need-to-know” basis; and(c) technological measures, for example, the use of passwords and encryption.
In particular, access to your User account is controlled by a password and a username that is unique to you.
Please be aware that, while we make the security of our App and your personal information a high priority and devote considerable time and resources to maintain robust IT security, no security system can prevent all security breaches. We cannot ensure or warrant the security of any information you provide to us. You can reduce risk to your own personal information by using strong passwords, keeping your passwords confidential and following other security best practices.
International Data Transfers
Some or all of the personal information we collect may be transferred to third-party service providers in the course of our normal operations or activities including, without limitation, being stored on servers in cloud-based environments or transferred through other technological measures to trusted third parties to assist us in serving you. Some of our service providers are located outside of Canada and therefore personal information may be stored or processed in jurisdictions outside of Canada. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.
3. CHANGES TO THIS POLICY
4. CONTACT US